Cancellation Policy

1. How to Cancel

• Sign in to velpora.shop;
• Go to Account Settings > Subscription;
• Click “Manage subscription” to open the Stripe Customer Portal;
• Select “Cancel subscription” and confirm;
• You will receive a cancellation confirmation email.

If you do not receive the confirmation email, check your spam folder or contact support@velpora.shop and we will confirm your subscription status.

2. What Happens After You Cancel

• Your paid plan stays active until the end of the current billing period;
• You can keep using your remaining subscription credits during that time;
• No further charges are made, and your account moves to the Free plan (30 credits per month, watermark on cover images) when the period ends;
• Unused subscription credits do not roll over and are not refunded;
• Credit packs you have purchased are unaffected and remain valid while your account is open;
• Content already generated in your workspace remains available to view and download.

3. Cancellation and Refunds

Canceling stops future charges but does not automatically trigger a refund. If your payment is eligible for a refund (for example, a first payment or a recent renewal), request it separately under our Refund Policy.

4. Annual Renewal Reminder

For annual plans, we email a reminder to your account address 7 days before the renewal date, showing the renewal date and amount. If you do not want to renew, simply cancel before the renewal date using the steps above. We also email a receipt after every charge.

5. Changing Plans Instead

If you just want to spend less, you can downgrade instead of canceling. Upgrades take effect immediately and are prorated; downgrades take effect at the start of the next billing period. You can do both at Account Settings > Subscription.

6. Re-subscribing

Before the current period ends, you can resume your subscription at any time in the Stripe Customer Portal and it will continue as before. After the period ends, you can choose any plan again on our pricing page; the new subscription starts from the date of payment.

7. Deleting Your Account

Deleting your account is different from canceling a subscription. If you want to stop using Velpora completely, cancel your subscription first, then delete your account in Account Settings. Please note:

• All remaining credits (including credit pack credits) are forfeited and cannot be recovered;
• Your account data and content are deleted within 30 days, while billing records are kept as required by law;
• Download any generated content you want to keep before deleting.

For more details, see our Privacy Policy.

8. Free Plan and Trials

We do not currently offer paid trials that require a card. The Free plan never charges you, so there is nothing to cancel; if you no longer need it, you can simply delete your account.

9. Need Help?

If you run into any problem while canceling, contact support@velpora.shop. For billing questions, contact billing@velpora.shop.