Refund Policy

1. Refund Rules at a Glance

• First payment on a monthly plan: full refund if requested within 7 days of the charge and no more than 20% of that period’s credits have been used.
• First payment on an annual plan: full refund if requested within 14 days of the charge and no more than 20% of the credits issued so far have been used.
• Renewal charges (monthly or annual): full refund if requested within 7 days of the renewal and no credits from the new period have been used.
• Credit packs: full refund within 14 days of purchase if completely unused; partially used packs are not refundable.
• Duplicate charges or charges caused by a technical failure on our side: always refunded in full.

2. First Payment on a Monthly Plan

If this is your first subscription to a monthly plan, you can request a full refund within 7 days of the charge, provided you have used no more than 20% of that billing period’s credits. For example:

• Creator (400 credits/month): no more than 80 credits used;
• Pro (1,200 credits/month): no more than 240 credits used;
• Studio (4,000 credits/month): no more than 800 credits used.

Once refunded, the subscription ends immediately, your account returns to the Free plan, and the remaining paid credits for that period are removed.

3. First Payment on an Annual Plan

If this is your first subscription to an annual plan, you can request a full refund within 14 days of the charge, provided you have used no more than 20% of the credits issued so far. Annual plan credits are issued monthly, so within the first 14 days this usually means no more than 80 credits on Creator, 240 on Pro or 800 on Studio.

Once refunded, the annual subscription ends immediately and your account returns to the Free plan.

4. Renewal Charges

Subscriptions renew automatically. If you forgot to cancel and were renewed, you can request a refund within 7 days of the renewal charge, provided you have not used any credits from the new billing period. If eligible, we will refund the renewal in full and cancel the subscription.

To help you avoid unwanted renewals, we email annual subscribers a reminder 7 days before renewal, and you can cancel at any time at Account Settings > Subscription. See our Cancellation Policy.

5. Credit Packs

One-time credit packs (300 credits for $9, 1,000 credits for $25, 3,000 credits for $59) can be refunded in full within 14 days of purchase if completely unused. Partially used packs cannot be partially refunded. Whether a pack has been used is determined by the credit usage records in our system.

6. When We Always Refund

The following are refunded in full regardless of the time limits and usage thresholds above:

• Duplicate charges for the same order;
• Charges made in error because of a technical failure on our side, or a successful payment for a plan or credits that we could not activate and cannot fix.

In addition, failed generations are never charged. If credits were deducted for a generation that was not delivered because of a problem on our side, we return those credits to your account.

7. What Is Not Refundable

• Payments outside the time limits or usage thresholds above;
• Partially used credit packs;
• Past billing periods, or the remaining time in the current period after you cancel (you keep access until the period ends);
• Accounts terminated for violating our Acceptable Use Policy, except where the law requires otherwise;
• Dissatisfaction with content performance, views, follower growth or income, since we never promise any such results.

Credits have no cash value. Unused credits cannot be exchanged for cash or refunded except as set out in this policy.

8. How to Request a Refund

Email billing@velpora.shop with:

• The email address of your Velpora account;
• Your receipt number or order ID (found in your receipt email);
• A short reason for the request (optional, but it helps us improve).

We will check the charge date and credit usage and let you know the outcome by email.

9. Processing Times

Refunds are returned to your original payment method. We process approved refunds within 5 business days; your bank or payment provider may then take a further 5 to 10 business days to post the refund, depending on your card issuer.

Charges appear on your card statement as VELPORA.SHOP.

10. Before You Dispute a Charge

If you have a question about a charge, please contact billing@velpora.shop first. We can usually resolve it much faster than a bank dispute. While a chargeback is pending, we may suspend the related account to prevent further disputes and fraud.

11. Your Statutory Rights

This policy does not affect your statutory consumer rights under the laws where you live, such as consumer protection laws in the EU or UK. Where the law gives you more favorable refund rights, the law prevails.