Velpora is a 100% digital online service. No physical goods are sold or shipped. This policy explains how you get access after paying and how generated content is delivered to you.
1. A Fully Digital Service
What you purchase is access to an online software service and credits. Everything is delivered in your web workspace at velpora.shop. We do not ship anything physical, and there are no shipping fees.
2. When You Get Access
- Subscriptions: activated immediately after successful payment; the plan’s credits and features normally become available within 1 minute;
- Credit packs: credits are normally added to your account within 1 minute of successful payment;
- Receipts: a receipt for every charge is emailed to your account address.
If your plan or credits have not appeared more than 15 minutes after a successful payment, refresh the page or sign in again. If they still have not arrived, email your account address and receipt number to support@velpora.shop and we will fix it as quickly as possible. If we cannot activate your purchase, we will refund it in full.
3. Generation Times
- Notes and title rewrites: usually a few seconds;
- Cover images and carousels: usually tens of seconds;
- Short video clips: usually a few minutes.
Actual times depend on peak demand and the load on our AI model providers. Failed generations are not charged.
4. Delivery and Downloads
Completed results are saved in your workspace. You can copy text directly or download image and video files. We recommend downloading anything you want to keep long term and keeping your own backups.
Velpora does not publish content to Xiaohongshu or any other platform on your behalf; you publish it yourself.
5. Service Availability
We aim to keep the Service available around the clock, but we cannot guarantee it will never be interrupted. Planned maintenance is scheduled for low-traffic periods where possible, and we give advance notice when practical.
6. Outages
- Generations that fail because of a problem on our side or with our providers are not charged;
- If credits were deducted but no result was delivered, we return the credits to your account;
- For major, extended outages, we may offer credit compensation at our discretion;
- If a payment succeeds but we cannot activate the service because of a technical failure on our side, we refund it in full. See our Refund Policy.
7. Contact Us
For delivery questions, contact support@velpora.shop. For billing questions, contact billing@velpora.shop.
If you have any questions about this policy, contact support@velpora.shop · Velpora Studio